"I would like you to know that the job was first class. The guys were excellent. This listened to what I needed and what areas need to be done first. The professionalism and eye for detail was fantastic. I feel they are a true credit to your company in the way they work, build rapport with customers and are willing to help with things they are not there to do. Once again thank you for the great job you have done"
BSkyB Training Centre

Our Commitment to Customers

planning project on a van
Bagnalls has a long standing reputation for customer service. We treat each and every customer as an individual and through our service delivery, we will meet your needs and performance targets. Our customer retention levels demonstrate that we are the trusted contractor of a wide range of customers, nationwide.

Our customer care policy is communicated to all employees to ensure that:

  • We make our services accessible to all who seek to use them.
  • Our personnel are courteous, helpful and friendly at all times.
  • We deliver our services to the highest professional standards.
  • We offer a flexible service responsive to the individual needs of customers and ensure equality in the provision of our services.
  • We react when a customer raises a query and resolve problems quickly and effectively.
  • We are passionate about customer service and share best practice learnt from one customer that could benefit other customers.

We encourage feedback from all employees, customers and supply chain partners to continuously improve our services.